(4.0 / 5)3+ Ratings

Mediacom Reviews

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Overall Rating

4.0

3 Reviews

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About Mediacom

MediacomCable is a provider of Internet, TV, and Phone services. It offers high-speed internet with WiFi360Pro, a Xumo Stream Box, and various TV packages. The Xumo Stream Box plugs into any TV, allowing access to all streaming apps and 300+ free channels with Xumo Play.

The internet speeds range from 250 Mbps up to 1 GIG, depending on the package. The network has a 99.99% reliability rate, providing peace of mind while surfing. There are no contracts, so customers can cancel anytime.

In addition, MediacomCable offers an Affordable Connectivity Program (ACP) that provides a temporary discount on monthly broadband bills for qualifying low-income households.

Customers can manage their accounts online, where they can view their internet usage, view and pay their bill, manage their billing preferences, check for outages, troubleshoot their service, verify scheduled appointments, and set contact preferences.

Please note that more packages may be available in your area. Shop Xtream Internet Packages today.

Mediacom Pros & Cons

Pros of Mediacom Cable:

High-Speed Internet: Mediacom offers fast internet plans with download speeds up to 1,000 Mbps, making it suitable for HD gaming and streaming.
Flexible Plans: Mediacom provides three main internet plans, including a midrange package (Internet 500) and a high-speed plan (1 Gig Unlimited), with the option to choose based on individual needs.
No Contracts: Mediacom does not require contracts, offering flexibility for customers who need internet services for a short period.
Customer Service Efforts: While customer service has mixed reviews, some customers appreciate the efforts made by Mediacom to resolve issues and improve service.
Bundle Options: Mediacom offers internet bundles with Xtream TV and home phone services, providing convenience for those who want all services under one provider.

Cons of Mediacom Cable:

Data Caps: The Internet 250 and Internet 500 plans come with data caps, which can be restrictive for heavy internet users. The Internet 1 Gig Unlimited plan is an exception.
Price Hikes: Prices for the fastest plans increase significantly after the first year, which can be a drawback for long-term customers.
Customer Satisfaction: Mediacom ranks lower in customer satisfaction compared to competitors, with only 60% of respondents being highly satisfied with the internet provider.
Limited Availability: Mediacom's services are available in 22 states but have limited access in some areas, such as California and Arizona.
Maintenance Issues: Some customers experience connectivity issues during maintenance, which can be problematic for those who rely on the internet for work or other critical activities.

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Mediacom Customer Reviews (3)

0/5

Donna Salvador

Verified Buyer

Jul 18, 2024

Alexander Waters

Verified Buyer

Jul 18, 2024

Joseph Early

Verified Buyer

Jul 16, 2024

Mediacom Customer’s Q&A

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Mediacom Features and Benefits

MediacomCable offers a variety of features and benefits:

High Speed Internet: Download speeds range from 250 Mbps up to 2,000 Mbps, depending on the package. This allows for online shopping, HD streaming, video conferencing, and even high-demand tasks like content creation and gaming.
Advanced Wi-Fi: The WiFi360Pro provides seamless coverage, connecting all your devices without any hassle.
No Contracts: There are no commitments, allowing you to cancel anytime.
Reliability: The network has a 99.99% reliability rate, giving you peace of mind while surfing.
Affordable Connectivity Program (ACP): This program provides a temporary discount on monthly broadband bills for qualifying low-income households. However, it's expected to run out of funding by the end of April 2024.
Xumo Stream Box: This device plugs into any TV, allowing you to access all your streaming apps. It also includes 300+ free channels with Xumo Play.

Please note that excess usage will be billed at $10 for every increment of up to 50 additional gigabytes used. Usage allowances and excess usage charges are subject to change at any time. If upstream usage in your 1 Gig Unlimited plan exceeds 1TB during a billing month, upload speed may be reduced by no more than 50% for the remainder of the billing month. More packages may be available in your area. Shop Xtream Internet Packages today.

Mediacom Pricing

MediacomCable offers various internet packages:

Internet Good speed for online shopping, cell phones, & smart home tech. Up to 250 Mbps Download, Up to 20 Mbps Upload, Downstream Monthly Usage Allowance: 400 GB.
Internet Good speed for HD streaming & video conferencing. Up to 500 Mbps Download, Up to 30 Mbps Upload, Downstream Monthly Usage Allowance: 2,000 GB.
Internet Unlimited Excellent speed for content creators, exceptional gamers, and remote workers who require significant file sharing or transfers. Up to 1,000 Mbps Download, Up to 50 Mbps Upload, Downstream Monthly Usage Allowance: Unlimited.
Internet Unlimited Symmetrical Excellent speed for content creators, exceptional gamers, and remote workers who require significant file sharing or transfers. Up to 1,000 Mbps Download, Up to 1,000 Mbps Upload, Downstream Monthly Usage Allowance: Unlimited.
Internet Ultimate speed for simultaneous live streaming, gaming, and more. Up to 2,000 Mbps Download, Up to 1,000 Mbps Upload, Downstream Monthly Usage Allowance: Unlimited.

The pricing starts at $19.99 a month for 1 year with autopay and paperless enrollment. Plus installation, activation, modem rental, taxes & fees. A one-time $15 fee will apply if the box is not activated or returned within 30 days. Separate subscriptions are required to view content through various paid applications. More packages may be available in your area. Excess usage will be billed at $10 for every increment of up to 50 additional gigabytes used. Usage allowances and excess usage charge are subject to change at any time. If upstream usage in your 1 Gig Unlimited plan exceeds 1TB during a billing month, upload speed may be reduced by no more than 50% for the remainder of the billing month.

Mediacom FAQs

Mediacom Alternatives

Mediacomcable.com has several competitors in the internet and television service market. Here are some of the top alternatives:

Xfinity: Known for its wide array of options including internet, mobile plans, and TV packages.
Spectrum: Offers no-contract plans with high speeds and broad availability.
Verizon Fios: Provides fiber-optic internet with blazing-fast speeds and reliable service.
AT&T Internet: Offers a range of internet services including fiber, DSL, and fixed wireless.
Google Fiber: Known for its straightforward pricing and high-speed fiber internet with no data caps.
Cox Communications: Offers a variety of internet plans including high-speed cable and fiber options.
T-Mobile Home Internet: Uses 5G technology to provide home internet service with no data caps, contracts, or extra fees.
Frontier Communications: Offers fiber-optic and DSL internet plans with no data caps.
Optimum: Provides cable and fiber internet options with no data caps and flexible pricing.
EarthLink: Known for its high customer satisfaction and reliable service through various technologies including fiber, DSL, and satellite.

These providers offer competitive pricing, faster speeds, and more flexible internet plans, making them viable alternatives to Mediacomcable.com.

Mediacom Return Policy?

MediacomCable offers a 90-Day Satisfaction Guarantee. If not completely satisfied within the first 90 days after installation of the service, cancellation is possible. Mediacom will refund the monthly charges actually paid, which are not listed as non-refundable. A one-time $15 fee will apply if the box is not activated or returned within 30 days. Additional terms and conditions apply, which can be found in the Customer Agreements and Residential Customer and User Agreement on the MediacomCable website. Please review these documents carefully before making any decisions.